OPEN SOURCE is research data collection specialist for South - East Europe (Serbia, Montenegro and Macedonia) established in year 2000 and after the restructuring and modernization in September 2004 defined the new development - a strong orientation toward the market in neighbouring countries (the former Yugoslav republics). From November 2007 OPEN SOURCE joined in strategic partnership with VALICON - marketing consulting and research company focusing on South-Eastern Europe.
OPEN SOURCE conducts a broad range of market, media and public opinion research projects using various methods and techniques in data collection such as quantitative (F2F, CATI, CAPI, CAWI, mystery, online) and qualitative (focus groups, in depth interviews, neuromarketing research) and also provide services of data entry and data analysis.
Basic features of the OPEN SOURCE approach are close cooperation with clients, understanding their problems, transforming their needs and wishes into clearly defined goals and research aims, choosing the most effective and efficient research methods to achieve these aims, providing statistical analysis along with action-oriented analysis and reporting.
We provide clients with the benefit of our excellent insight into the domestic and regional social, economic and political circumstances. We have extensive experience in organizing research under very difficult conditions in countries that are just emerging from or facing turmoil and unrest and experiencing transition. This experience in the field combined with objective and professional international expertise means our clients are secure and confident in the commitment, objectivity and professionalism of the staff of OPEN SOURCE in seeing to their research needs.
OPEN SOURCE has a well-organized and highly experienced network of interviewers, regional coordinators, controllers and supervisors which enables high-quality research in the short time. Interviewers and their work are supervised and evaluated, so that only those with higher average grades are engaged in projects while the others are sent for additional training. Company has main CATI/Call Centre in Belgrade, Serbia and branch CATI/Call Centre in Podgorica, Montenegro and CATI software with all necessary capabilities (conditions, appointment system etc.). The software we use greatly facilitates all questionnaire administration and performance evaluation tasks. Our team of operators for data entry use specialized software that enables us to enter the data from the questionnaires and export them into "raw material" in one of the usual formats (ASCII, SPSS.sav and others). If needed, such data we process into "clean data", analyse them and show in table form or PPT presentation. Group discussions and in depth interviews which we organize are characterized by great experience and professionalism of the moderators who originate from this region and know well the social and political circumstances.
He gained experience first working as an interviewer in Republic of Srpska since year 1998 and then progressing through all stages - from the regional coordinator to the fieldwork and data processing manager in charge of the whole Bosnia and Herzegovina. In year 2000 he founded his own research company OPEN SOURCE and expanded to Republic of Serbia and Montenegro.
pho: +381 (11) 3030 555
mob: +381 (63) 289 383
email:
pavle.djokic@open-source.rs
Started as a field interviewer in year 2004, advanced to controller and regional coordinator, and since year 2007 is responsible for organizing and implementing all field surveys. As a project manager, involved in projects from the start, from questionnaire development to the final database check after the completion of fieldwork and project control.
pho: +381 (11) 3030 111
mob: +381 (62) 289 565
email:
aleksandra.eremic@open-source.rs
As a F2F interviewer worked since 2009 to 2012. In the beginning of 2012 she became assistant of the Project manager for field projects, mainly responsible for the organization and coordination of field interviewers, as well as control of the interviewers. From 2013 she leads and organizes projects in the field independently.
pho: +381 (11) 3030 111
mob: +381 (62) 289 434
email:
branka.popovic@open-source.rs
Ljubomir has a MS in Biostatistics from the University of Washington and a PhD in Physics from Northwestern University. He also completed post-doctoral research work at Brown University and California Institute of Technology. He has worked on a diverse range of statistical consulting projects and joined our Team in 2019, where he participates as a key statistician with most clients.
tel: +381 (11) 3030 444
mob: +381 (62) 289 383
email:
ljubomir.miljacic@open-source.rs
From 2004 worked as F2F and CATI interviewer. From 2005 to 2010 worked in the electrical industry on the projects of reconstruction and modernization of the power supply systems. Afterwards he worked in chemical industry as part of the team for implementation of quality control system and brand development. He became assistant of the Project manager at Open Source in year 2016.
tel: +381 (11) 3030 222
mob: +381 (62) 289 040
email:
vladimir.peric@open-source.rs
Tajana
Klarić
She gained her professional experience as an interviewer at MASMI Belgrade research agency, from late 2001-2009, then as Project Organizer until 2010. From 2010-2017 she worked at Centum (Millward Brown) research agency, first as Project Organizer, then Manager since 2014. She joined our team in mid-2018 to add to the quality of our client service.
tel: +381 (11) 3030 222
mob: +381 (62) 289 717
email:
tajana.klaric@open-source.rs
IT expert with over 10 years of experience in project management and software development. Solution Architect. She managed teams of 5-30 members, defining project scope, budget, timing, risks and evolution. In Telecom Serbia, 2007-2016, she was IT Manager for CRT Development and Support. In Milšped, the largest logistics company in Serbia 2016-2019, she was IT Manager for Development and Planning. Joined our team in June 2019.
tel: +381 (11) 3030 444
mob: +381 (62) 289 977
email:
svetlana.djokic@open-source.rs
With many years of experience as an F2F interviewer, in 2002 he became the controller of the entire polling network, and in 2003 also performed supervision of all projects in Montenegro. In 2004 he took over the duties of coordinator in Montenegro. With his experience, acquired in various positions in the realms of organization and human resources management, he contributes to the efficiency and compactness of the entire team.
tel: +381 (11) 3030 000
mob: +382 (69) 398 986
email:
zeljko.mirovic@open-source.rs
He worked at MASMI research agency in Belgrade, during 2002-2008 as F2F Interviewer, then as Assistant Project Manager until 2014. In mid-2014, he transferred to Centum (Millward Brown) research agency, where he was an organizer and supervisor of the interviewers' network. He has been in our team since early 2020 as Project Supervisor, contributing with his experience to the quality of data collection process.
pho: +381 (11) 3030 000
mob: +381 (62) 289 616
email:
nikola.popovic@open-source.rs
OPEN SOURCE has a well-organized and highly experienced network of interviewers aged 18 to 60 years, regional coordinators, controllers and supervisors which enables high-quality research in Serbia, Montenegro and Macedonia in short time. Within the networks of interviewers are spare interviewers who at any time can form a parallel network in one region. Interviewers and their work are supervised end evaluated, so that only those with higher average grades are engaged in projects, while the others are sent for additional training. At least 20-30% direct or telephone control is carried out in every F2F survey.Also, we have excellent cooperation with the agencies from the region of former Yugoslavia so we can quickly respond to any demand concerning face to face research in this area.
OPEN SOURCE has main CATI/Call Centre in Belgrade, Serbia and branch CATI/Call Centre in Podgorica, Montenegro. These two centres consist of 21 workstations and enable a full audio and video supervision of interviewers and operators. Interviewers are constantly supervised and regularly evaluated by our well experienced supervisor. We use IP telephony and we have CATI software with all necessary capabilities (conditions, appointment system etc.). The software we use greatly facilitates all questionnaire administration and performance evaluation tasks.
Group discussions and In-depth interviews which we organize are characterized by great experience and professionalism of the moderators who, besides their originating from this region, know well the social and political circumstances, which is sometimes crucial for the successful realization of such surveys.OPEN SOURCE organizes FGD and IDI in major cities in Serbia, Montenegro and Macedonia. In Belgrade, within our office, we have a modern focus group studio with the most advanced equipment for recording and monitoring of group discussions live over the Internet, one-way mirror and a comfortable room for observation where clients have possibility to follow discussion in friendly atmosphere. Office include a training centre in which we conduct training and workshops with clients and focus group participants.
OPEN SOURCE conducts a Central location test where respondents are invited to some convenient place ranging from a public hall to a specialised facility. We use this type of survey for studies requiring extensive stimulus material to be shown and/or tested in fairly standard conditions.OPEN SOURCE offers Central Location Tests in a range of research situations including: concept tests, product tests, sensory research, advertising/copy test and packaging tests. We provide suitable venues across major cities in Serbia, Montenegro and Macedonia, recruitment services, interviewing and data entry (often to a client-provided web link) as well as complete full-service projects.
Our team has successfully carried out many mystery projects for major regional and European clients as well as CATI mystery projects in foreign languages.OPEN SOURCE has a well-organized and highly experienced network of permanent mystery interviewers and a number of occasionally hired interviewers, depending on the scope of the project. Also, network is constantly upgrading by training and introducing new interviewers. All mystery shoppers are able to "play" different roles required in client's scenario, have a keen eye and pay attention to the details. They are accurate and meet the deadlines, professional, discreet, objective and communicative. Interviewers are mostly aged 20 to 50 years, but it should be noted that among the interviewers we have people older than 50, which is very important in F2F mystery projects. All this enables high-quality research in the short time.
Web panel JaZnam is a group of people who participate in online surveys in which they have the opportunity to express their opinion about existing and new products on the market and advertisements. Membership and participation is voluntary and follows a double opt-in registration process.Online panel JaZnam is centrally managed by a professional panel team that is taking care of permanent satisfaction of panellists. Our panel managing system constantly automatically updates user profiles and keeps track of panellist satisfaction level. On average, each panellist receives 2 invitations per month. A quality structure of our panel is ensured by at least 75% of recruitment via CATI and CAPI surveys. For less accessible demographic target groups we are performing additional targeted recruitment
ESOMAR
WAPOR - World Association for Public Opinion Research
Global Market Research
ISI - International Statistical Institute
Insights Association
